Delivery

1. When will my order be shipped?
2. What if I am not at home when you deliver my goods?
3. What will delivery cost me?
4. How do your delivery charges work?
5. Which Carrier/Courier do you use?
6. How do I know when you have shipped my order?
7. Do you deliver to anywhere in Australia and New Zealand?
8. Can I track the progress of my order?
9. Are you able to ship to Norfolk Island?
10. Do you ship Internationally?
11. Once I've made my Purchase, how long before I receive my item(s)?
12. Do you do Combine Shipping?
13. What if I need an item by an urgent date?
14. Are your Parcels labelled when dispatched and do they have an Invoice attached to them?
15. Can I purchase from outside of Australia/New Zealand?
16. Do you offer Express Post?
17. Can I send my own courier to pick up from your warehouse?
18. I want to pick up an item but it states it is 'Not Available for Pickup'.
19. I have not received my order, what do I do?
20. Can I pick up from your warehouse?
21. How does pickup work?
22. How Does Flat Rate Delivery Work?
23. What is Combine and Save?
24. What is your policy when items are RTS (Return To Sender)?

1. When will my order be shipped?

   Next Business Day dispatch on 95% of our orders once payment has been approved by our Finance Dept. Then, once your Parcel is dispatched, you will be notified via an email with your unique 'Delivery Number' and Delivery details. You will also receive the Carrier's details and their estimated transit time to your address.

   New Zealand orders are batched and shipped bi-weekly or weekly depending on the volumes. 95% of New Zealand orders will be delivered within 4-10 Business Days from date of being ordered.

2. What if I am not at home when you deliver my goods?

   As all our parcels are sent as registered and insured we require a signature upon delivery. Our delivery contractors (Australia Post and various couriers) typically deliver during business hours so if you are not expecting to be home during these hours, we suggest, if practical, to provide your work address as the delivery address.
   Delivery is usually attempted straight to your door. If there is no one available to sign for the delivery, or if the local postal service does not offer this direct service, then a Card will be left in your mailbox advising you of either a post office to collect your parcel from, or in the case of a courier delivery, a contact number to call to re-arrange the delivery.

3. What will delivery cost me?

   Each product page shows the delivery charge for that item. We offer automatic delivery discounts on multiple item purchases.

   As a significant portion of the delivery charge is the cost of going to your address, the second, third, fourth, and subsequent items are cheaper to deliver than the first one.

4. How do your delivery charges work?

   Shopping at Propertysigns.com.au is all about maximising your savings.

   So if you buy more than one item, your shipping costs for the 2nd, 3rd or subsequent items must be less than the first item – correct? Correct!

   Once you have covered the cost of the delivery driver travelling to your address (covered by the first parcel delivery charge), the remaining parcels are only charged by the additional weight they represent, or in the case of flat rate parcels, at a discount of 1/3 of their low flat rate.

   How can you benefit from Combine and Save?
   Simply order any two or more items at a time and you instantly benefit by paying substantially lower shipping charges on the 2nd, 3rd or subsequent items.

   Say you are interested in two items - A and B.
   
   

   	A has a delivery charge of $8.00.
   	B has a delivery charge of $6.00.
   	If you purchase these together in one order the total delivery charge will only be $12.00 – a saving of $2.00.

   Similarly if the 2nd, 3rd or subsequent items are Flat Rate (same low delivery charge countrywide) items, the delivery charge on these will be discounted by 1/3.

    

   Similarly if the 2nd, 3rd or subsequent items are Flat Rate (same low delivery charge countrywide) items, the delivery charge on these will be discounted by 1/3.

5. Which Carrier/Courier do you use?

   The service we use for most of our deliveries is Australia Post's eParcel, it is a registered delivery service. With this service Australia Post will deliver your item to your nominated delivery address. If no one is home, they will leave a card stating that your item is available for you to collect from your local post office. This service also allows us to deliver to Post Office Boxes.

   We also fully insure all delivery shipments. In the unlikely event your item is lost in transit, we will replace at our cost. We also work with a suite of courier companies who we contract to do some of our deliveries depending on the item being shipped and the location we are delivering to. These work much the same way as Australia Post's eParcel service as they are also registered and insured services.
   When we dispatch your order we email you to notify you of the carrier selected and advise a consignment note which may be used for track and trace.

   New Zealand deliveries are made using NZ Post and couriers.

6. How do I know when you have shipped my order?

   Once your order has been dispatched from our warehouse we will email you with a notification of dispatch. This will include a unique delivery number and estimated transit time for our shipping contractor.

7. Do you deliver to anywhere in Australia and New Zealand?

   Yes, we deliver around Australia and New Zealand to residential or business addresses. We also deliver non-bulky items to Australian PO Box addresses.

   Please note that if you live in an area that is generally considered difficult to access or is poorly serviced by Australia Post and/or couriers then we may not be able to deliver to you. This is more likely if the items you order from us are very bulky. In these cases we will offer you a full refund. For example, there are some restrictions to Norfolk, Christmas or the Cocos Islands.

8. Can I track the progress of my order?

   When dispatch is arranged through Australia Post eParcel a tracking number is generated. We email you this tracking (consignment) number when it is generated at the time the goods are dispatched. If you wish to track your parcel thereafter, please visit Post eParcel http://www.eparcel.com.au and input your tracking number. If we dispatch your order using one of our courier companies you will receive a dispatch email advising you of the consignment number and link so that you can track and trace your order until it arrives at your address.

   Orders will typically be dispatched within 24 hours of your payment being approved.

   
   

   Our transit guidelines are:
   To:
   Sydney Metro: 1-3 working days
   Other NSW: 2-4 working days
   Brisbane, Canberra, Melbourne and Adelaide Metro area: 2-5 working days
   Other Capital & Regional areas: 3-10 working days

   Over 90% of Orders shipped by Australia Post arrive within these transit times, and over 95% of orders shipped using our couriers arrive within these transit times. However, if your order has still not arrived after more than 2 Full working days after the end of the specified transit times, please notify customerservice@Propertysigns.com.auand quote your Delivery number for follow-up.

   If your order is to New Zealand please allow 4-10 business days from the date of order to be delivered. Over 95% of orders do arrive within this timeframe, but if your order has not arrived after 10 business days, then please email us at customerservice@Propertysigns.com.au and we will assist in tracking it.

9. Are you able to ship to Norfolk Island?

   While we consider Norfolk Island to be part of Australia and welcome customers from Norfolk Island shopping on Propertysigns.com.au, most carriers, other than Australia Post, consider Norfolk Island to be an 'international destination' and their delivery charges are priced accordingly. In addition they require customs declarations and other paperwork required for international shipping.

   As such we have no problem shipping orders to Norfolk Island using Australia Post and we find Australia Post's shipping charges to be reasonable.

   The only limitation is that Australia Post will not carry parcels that are in excess of 20kgs or longer than 1.05meters. So if you do happen to order an item that is heavier or larger than these dimensions, while our website will accept your order at the 'delivery charge Australia Post would charge' if they would take that item, but we reserve the right to cancel the order or amend the delivery charge to reflect our actual cost subsequent to the order being placed.

   If we have to cancel the order we will immediately refund any payments made.

   For more information please contact customerservice@Propertysigns.com.au to inquire as to whether we can ship an item or not to Norfolk Island.

10. Do you ship Internationally?

    At this point in time we only ship to Australia and New Zealand. However, as international postage charges make it more reasonable we will assess expanding beyond these two countries. So please keep checking our website and/or subscribe to our Newsletter for regular updates.

11. Once I've made my Purchase, how long before I receive my item(s)?

    All items are typically dispatched the next business day or the day after, once your payment has been confirmed.

    When dispatch is arranged through Australia Post eParcel a tracking number is generated. We email you this tracking (consignment) number when it is generated at the time the goods are dispatched. If you wish to track your parcel thereafter, please visit Post eParcel http://www.eparcel.com.au and input your tracking number. If we dispatch your order using one of our courier companies you will receive a dispatch email advising you of the consignment number and link so that you can track and trace your order until it arrives at your address.

    Orders will typically be dispatched within 24 to 48 hours of your payment being approved.

    Our transit guidelines are:

    To:
    Sydney Metro: 1-3 working days
    Other NSW: 2-4 working days
    Brisbane, Canberra, Melbourne and Adelaide Metro area: 2-4 working days
    Other Capital & Regional areas: 3-7 working days
    

    Over 90% of Orders shipped by Australia Post arrive within these transit times, and over 95% of orders shipped using our couriers arrive within these transit times. However, if your order has still not arrived after more than 1 Full working day after the end of the specified transit times, please notify customerservice@Propertysigns.com.au and quote your Delivery number for follow-up.

    If your order is to New Zealand please allow 4-10 business days from the date of order to be delivered. Over 95% of orders do arrive within this timeframe, but if your order has not arrived after 10 business days, then please email us at customerservice@Propertysigns.com.au and we will assist in tracking it.

12. Do you do Combine Shipping?

    Yes, we do. We call this "Combine and Save". You only ever are charged the full flat rate delivery fee for one item in your order. All other items that are not free delivery attract a discounted delivery fee.

    Almost every item we sell has a flat rate fee for Australia wide delivery. You only ever pay the full flat rate charge on one item if there are no other items in your order or the other items are either flat rate or free delivery items. All additional flat rate charges are discounted to 2/3 of their flat rate fee.

    Deliveries to New Zealand are calculated on item weights

13. What if I need an item by an urgent date?

    We cannot guarantee arrival by a certain date. All items are typically dispatched the next business day, once your payment has been confirmed. When dispatch is arranged through Australia Post eParcel a tracking number is generated. We email you this tracking (consignment) number when it is generated at the time the goods are dispatched. If you wish to track your parcel thereafter, please visit Post eParcel http://www.eparcel.com.au and input your tracking number. If we dispatch your order using one of our courier companies you will receive a dispatch email advising you of the consignment number and link so that you can track and trace your order until it arrives at your address.

    Orders will typically be dispatched within 24 to 48 hours of your payment being approved.

    Our transit guidelines are:

    To:
    Sydney Metro: 1-3 working days
    Other NSW: 2-4 working days
    Brisbane, Canberra, Melbourne and Adelaide Metro area: 2-4 working days
    Other Capital & Regional areas: 3-7 working days
    

    Over 90% of Orders shipped by Australia Post arrive within these transit times, and over 95% of orders shipped using our couriers arrive within these transit times. However, if your order has still not arrived after more than 1 Full working day after the end of the specified transit times, please notify customerservice@Propertysigns.com.au and quote your Delivery number for follow-up.

    If your order is to New Zealand please allow 4-10 business days from the date of order to be delivered. Over 95% of orders do arrive within this timeframe, but if your order has not arrived after 10 business days, then please email us at customerservice@Propertysigns.com.au and we will assist in tracking it.

14. Are your Parcels labelled when dispatched and do they have an Invoice attached to them?

    Our Parcels are not labeled with our company details. The only information (apart from your name, delivery address and contact number) on the label is the letters 'BN' and our return address, which is used by Australia Post and our Couriers to return unclaimed parcels. The Invoice is not attached to the Parcel. It is emailed to the recipient on the Billing address (we do not send any emails or paperwork to the Ship To Address person).

    If like many of our customers you intend to re-sell our stock to your customers then you can be assured that we do not put anything on or in the package that links that product back to us.

15. Can I purchase from outside of Australia/New Zealand?

    Yes you can, as long as the delivery address is in Australia or New Zealand. Please Note : If making your purchase from outside of these two Countries, please use the Australian or New Zealand Mailing address as your Billing address (as well as the Shipping address) or our Website will not accept your purchase. You may use your email address in the Billing section, so that you receive the Tax Invoice, as oppose to the recipient.

16. Do you offer Express Post?

    Currently, we do not have this facility available.

    All items are typically dispatched the next business day, once your payment has been confirmed.

    Orders will typically be dispatched within 24 hours of your payment being approved.

    
    

    Our transit guidelines are:
    To:
    Sydney Metro: 1-3 working days
    Other NSW: 2-4 working days
    Brisbane, Canberra, Melbourne and Adelaide Metro area: 2-4 working days
    Other Capital & Regional areas: 3-7 working days

    Over 90% of Orders shipped by Australia Post arrive within these transit times, and over 95% of orders shipped using our couriers arrive within these transit times. However, if your order has still not arrived after more than 1 Full working day after the end of the specified transit times, please notify customerservice@Propertysigns.com.auand quote your Delivery number for follow-up.

    If your order is to New Zealand please allow 4-10 business days from the date of order to be delivered. Over 95% of orders do arrive within this timeframe, but if your order has not arrived after 10 business days, then please email us at customerservice@Propertysigns.com.au and we will assist in tracking it.

17. Can I send my own courier to pick up from your warehouse?

    Yes. Place your order with the Pickup delivery option chosen then please give us notification via email (customerservice@Propertysigns.com.au) that you are sending a courier to pickup your order for you. Please also ensure that your courier has your order number and name as a pickup reference. In some rare circumstances when orders are paid for by credit card our bank may require us to obtain photo identification on pickups. In these circumstances we may require some form of verification from you before allowing your courier to collect your order. In either case you will be contacted by us via email when your order is ready for pickup, or if we require additional payment verification. Pickup is not possible unless we verify the order and notify that the order is ready.

    
    

    Our address for pickups is:
    
    Propertysigns.com.au Head Office and Warehouse:
    Unit 2, 64 Cook St.
    Kurnell NSW 2231
    Australia

    
    

    Our office hours are; Mon-Fri 9am-5pm AEST (except on NSW public holidays)

18. I want to pick up an item but it states it is 'Not Available for Pickup'.

    Some products are displayed with a Flat Rate fee and a comment "Not available for pickup". These items are termed "Non-Pickup" items and are not available for pickup from our warehouse even if you select the Pickup option during checkout. The reason is that these items may be warehoused at another one of our interstate locations or are dispatched by a third party on our behalf.

19. I have not received my order, what do I do?

    All items are typically dispatched the next business day, once your payment has been confirmed. Items are sent via Australia Post or via our courier if the item is particularly bulky.

    Australia Post provides the following Guidelines for the delivery of your order:

    
    

    To:
    Sydney Metro: 1-3 working days
    Other NSW: 2-4 working days
    Brisbane, Canberra, Melbourne and Adelaide Metro area: 2-4 working days
    Other Capital & Regional areas: 3-7 working days

    Over 90% of Orders shipped by Australia Post arrive within these transit times. However, if your order has still not arrived after more than 1 Full working day after the end of the specified transit times, please notify customerservice@Propertysigns.com.au and quote your Delivery number for follow-up. Items going via Courier have very similar transit times.

    If your order is to New Zealand please allow 4-10 business days from the date of order to be delivered. Over 95% of orders do arrive within this timeframe, but if your order has not arrived after 10 business days, then please email us at customerservice@Propertysigns.com.au and we will assist in tracking it.

20. Can I pick up from your warehouse?

    Yes, in virtually all cases your order can be picked-up from our warehouse. To do this, please select "Pickup" as your delivery preference. There is no delivery charge when you pick up from us.

    
    

    You will be notified by email once your order is ready for pick up. Please do not attempt to pickup your orders before this time as it may not be ready for you. Please plan appropriately if you have ordered items that require special handling or a large vehicle.

    
    

    Please ensure you bring photo identification (driver's licence, passport, etc) and your order number.

    
    

    Please note that we require orders to be picked up within a week of us notifying you that it is ready for collection. Failure to pickup in this time frame may result in us cancelling the order and returning the package to our warehouse.

    
    

    Our address for pickups is:
    
    Propertysigns.com.au Head Office and Warehouse:
    Unit 2, 64 Cook St
    Kurnell NSW 2231
    Australia

    
    

    Our office hours are; Mon-Fri 9am-5pm AEST and we're open on weekends at some times during the year (see the showroom information page for these details).

    There are some items that are warehoused in another location. These cannot usually be picked up, and must be shipped to you. If this is the case we will mention this on the item's website listing.

21. How does pickup work?

    Our primary warehouse is located in Kurnell in New South Wales, Australia. If this is convenient to you then you might wish to save on delivery charges and pickup your order. Of course if your order is bulky or if you don't have the right transport then choosing to have your order delivered is probably a better idea.

    If you wish to pickup your order then during the checkout process you are offered the option to pickup your order. We charge you no delivery fees on pickup orders. We pick and pack your order as normal and set it aside in our pickup area of our warehouse.

    Once your order has been picked and is ready for pickup we send you an email notifying you that it is ready for your collection.

    
    

    We appreciate prompt pickup from our warehouse as items not picked up within a week of notification may be cancelled and returned to our warehouse stock.
    Our address for pickups is:
    
    Propertysigns.com.au:
    Unit 2, 64 Cook St
    Kurnell NSW 2231
    Australia

    Our office hours are Mon-Fri 9am-5pm AEST. See the showroom information page for more information on special seasonal opening times.

22. How Does Flat Rate Delivery Work?

    The flat rate fee applies to each item purchased however when you purchase multiple flat rate fee items YOU PAY 2/3 THE FEE FOR SUBSEQUENT ITEMS.

    For example, if you buy 2 items with a $6 flat rate delivery fee then you pay only $6 + $4 = $10 instead of $12.

    Note: the fee is 2/3's for all but the highest single flat rate fee.

23. What is Combine and Save?

    Shopping at Propertysigns.com.au is all about maximising your savings.
    So if you buy more than one item, your shipping costs for the 2nd, 3rd or subsequent items must be less than the first item – correct? Correct!
    Once we have covered the cost of the delivery driver travelling to your address the delivery costs are based on the weight of the goods. We therefore discount the per-item delivery fees when you order more than one item. For all items in your order we calculate your discounted delivery charge by reducing the fee by 1/3 on all but the most expensive delivery.

    How can you benefit from Combine and Save?
    Simply order any two or more items at a time and you instantly benefit by paying substantially lower shipping charges on the 2nd, 3rd or subsequent items.

    Say you are interested in two items - A and B.
    
    

    	A has a delivery charge of $8.00.
    	B has a delivery charge of $6.00.
    	If you purchase these together in one order the total delivery charge will only be $12.00 – a saving of $2.00.

    Similarly if the 2nd, 3rd or subsequent items are Flat Rate (same low delivery charge countrywide) items, the delivery charge on these will be discounted by 1/3.

     

     

    
    

    What is your policy when items are RTS (Return To Sender)?

    We ship all parcels to you using either Australia Post's eParcel Service or one of our suite of professional couriers. Our shipping carrier is chosen based on the nature of the product, it's weight and size and where you are located. Every single parcel is sent with full transit insurance and every parcel is registered (i.e it requires a signature on receipt).

    If for whatever reason the carrier cannot get the parcel to you after a period of time (usually 2 weeks) they will return the parcel to us at our cost, which is effectively the cost to send the parcel to you plus in some cases a bit more.

    If for any reason we have made an error which has resulted in us not sending the parcel to the correct address or we have nominated an incorrect service and the parcel has been returned to us, we will immediately re-ship it to you at our cost to your correct address and with the correct service.

    If however, the parcel has been returned to us as a result of error or inaction on your part, and we incur additional charges for the return shipment and then for shipment back out to your advised address, then we reserve the right to pass these additional charges that we incur onto you, as a condition of sending the parcel back to you.

    Examples of error or inaction are if you enter an incorrect or incomplete address (including not noting a company name where delivery is to a business address) or where you do not claim the parcel for more than 2 weeks from when the delivery driver leaves a card in your mailbox notifying you of their attempted delivery.

    If you opt to cancel the order if the item is returned to us then we will refund you less all shipping costs incurred, a restocking fee and our storage and handling costs, so that we are returned to a zero loss position on the order.